Return & Refund Policy

1. The 48-Hour Freshness Guarantee

At Petals Paradise, we stand by the quality of our premium imported and local stems. If any corporate arrangement wilts, drops excessively, or dies within 48 hours of our scheduled installation, we will replace the arrangement completely free of charge. This is our core B2B promise.

2. Return Eligibility

Due to the perishable nature of fresh flowers, we do not accept physical "returns" of products in exchange for refunds once they have been delivered in good condition. However, you are eligible for a replacement or a prorated credit note if:

• The flowers delivered are significantly different from the approved moodboard or contract specifications.
• The flowers are delivered in a damaged or wilted state.
• The delivery completely missed the SLA timeline resulting in the flowers being useless for your specific event.

3. Return Process (Requesting a Replacement)

To invoke the 48-Hour Freshness Guarantee or report an issue:

1. Take a clear photo of the arrangement in its current location.
2. Send the photo to your dedicated Account Manager via WhatsApp along with a brief description of the issue.
3. Your Account Manager will acknowledge the receipt within 60 minutes during business hours.
4. A replacement arrangement will be dispatched on the next available corporate delivery run, or same-day if it's an emergency priority client.

4. Refund Timeline

If a monetary refund is approved (e.g., overbilling, mistaken double charge, or a major service failure where replacement is not possible), the refund will be processed within 5-7 business days. The time taken for the amount to reflect in your account depends entirely on your corporate banking partner.

5. Non-Returnable Items

The following items or scenarios are not eligible for replacements or refunds:

• Flowers that have wilted due to client mishandling (e.g., placing them directly under an AC vent, moving them to a non-temperature-controlled environment, or failing to add water if instructed).
• Vases, structural mechanics, or props that are provided on a rental basis (these remain the property of Petals Paradise and must be returned intact).
• Minor color variations in flowers, as they are a natural product subject to seasonal farm availability.

6. Damaged Flowers Policy

If an arrangement arrives damaged due to logistics, please notify us immediately upon receipt. We will arrange for an emergency replacement. If our rented vases or props are damaged by the client's staff while on your premises, the replacement cost of the hardware will be added to your next monthly GST invoice.

7. Refund Methods

Approved refunds are processed back to the original method of payment (e.g., corporate bank transfer or credit card). For ongoing monthly contracts, we strongly prefer issuing a credit note that will be applied against your next monthly invoice, ensuring cleaner accounting for your finance team.

8. Contact Information

For refund or replacement inquiries, please reach out to your Account Manager or contact our billing department:

Email: info@petalsparadise.in

Phone: +91 - 70632 10037